Your Privacy Is Our Responsibility
Your personal information is completely safe at 23bajeevip. This policy describes in detail how we collect, use, and protect your data.
1. Introduction
23bajeevip ("we", "us", or "the platform") operates a trusted online casino and betting service for users in Bangladesh. This Privacy Policy ("Policy") provides a full description of how your personal information is collected, stored, processed, and protected when you use the 23bajeevip website and services.
By registering an account or using our platform, you agree to the terms of this Privacy Policy. If you disagree with any part of this Policy, please refrain from using our services.
This Policy is consistent with the Terms and Conditions, and both documents together form a legal agreement between 23bajeevip and you.
2. What Information We Collect
23bajeevip thoughtfully collects only the personal information necessary to provide safe and quality services. We may collect the following types of information:
Registration Information
- Full name and date of birth
- Email address and mobile number
- User's preferred username
- Bangladesh or country of residence
- Account password (stored in encrypted form)
Identity Verification Information (KYC)
As part of our security process and to ensure responsible gaming, we may collect copies of identity documents (national ID card or passport), proof of residence, and information required for minimum age verification. Users under 21 years of age are not eligible to use our platform.
Financial and Transaction Information
Transaction-related information is collected during deposits and withdrawals via bKash, Nagad, Rocket, and Upay. This includes mobile banking numbers, transaction amounts, and dates. We do not store complete payment card numbers or sensitive bank account details.
Technical and Usage Information
- IP address and device information
- Browser type and operating system
- Site access times and session information
- Preferred games and betting history
- Information collected through cookies and similar tracking technologies
Communication Information
When you contact us via our 24/7 live chat support or email, details of those conversations may be stored to improve service quality and assist with future support.
3. Purpose of Using Information
23bajeevip uses collected information only for specific, legitimate, and fair purposes. The main reasons for using your information are described below:
Account Management
To create, verify, and manage your account and to ensure a secure login process.
Financial Transaction Processing
To process deposits, issue bonuses, and complete withdrawals.
Security and Fraud Prevention
To ensure account security, prevent unauthorized access, and detect potential fraud.
Responsible Gaming
To monitor gameplay patterns in order to identify problematic gambling behavior and provide support where needed.
Customer Service
To resolve your questions and complaints promptly and to continuously improve service quality.
Technical Improvement
To analyze platform performance and improve the overall user experience.
4. Sharing Information with Third Parties
23bajeevip does not sell, rent, or commercially transfer your personal information. However, some information may be shared with third parties in the following limited circumstances:
Service Provider Partners
Necessary information may be shared with trusted third parties for payment processing (bKash, Nagad, Rocket, Upay), identity verification, and technical infrastructure services. These partners may only use the information to perform their designated tasks and are bound by their own privacy agreements.
Legal Obligations
Information may be disclosed to fulfill court orders, government directives, or requirements under applicable law. Such disclosure is always limited to the minimum necessary scope.
Fraud Prevention
Information may be provided to relevant authorities when necessary to prevent fraud or illegal activity, or to protect our rights and property.
Important: 23bajeevip never provides your password, complete financial information, or identity document details to any unauthorized third party.
5. Cookies and Tracking Technologies
23bajeevip uses cookies and similar technologies to improve your user experience and ensure platform functionality. Cookies are small text files stored in your browser.
Essential Cookies
These cookies are essential for the core functionality of the site. They are used to maintain login sessions, verify security, and remember your preferred language. Disabling these cookies will cause essential site features to stop working.
Analytical Cookies
Analytical cookies are used to understand which pages are visited most, how users navigate the site, and where issues occur. This information is processed in aggregate form and does not identify any individual personally.
Cookie Controls
You can manage or delete cookies at any time from your browser settings. Keep in mind that disabling essential cookies may affect some important site functionality.
6. Data Security Measures
23bajeevip gives the highest priority to protecting your personal information. We apply industry-standard technical and organizational security measures:
SSL Encryption
All data transmissions are protected by SSL/TLS encryption technology, making it practically impossible for third parties to decipher the information.
Password Hashing
Your password is never stored directly. Passwords are secured using advanced cryptographic hashing algorithms.
Access Controls
Only authorized staff members can access your personal information for specific needs, and all access is strictly logged and audited.
Secure Servers
Our servers are protected by high-grade firewalls and intrusion detection systems and undergo regular security audits.
Although we apply the highest security measures, data transmission over the internet is not entirely risk-free. You are also responsible for keeping your own password secure to protect your account.
7. Data Retention Period
23bajeevip stores your personal information only for as long as necessary. The retention policy is described below:
Active Account Information
All profile and transaction information will be retained while your account is active. This information is used to provide services, ensure security, and meet legal obligations.
After Account Closure
Even after an account is closed or deactivated, some information may be retained for a specified period for the following reasons: fulfilling legal and regulatory obligations, maintaining financial audit records, fraud investigations, and dispute resolution.
Data Deletion Requests
Except for information subject to legal obligations, you may request deletion of your personal information by contacting our support team. We will review the request within a reasonable time after receipt.
8. Your Rights
As a user of 23bajeevip, you have the following rights regarding your personal information:
Right to Access
You may request to know what information we hold about you.
Right to Rectification
You may request correction of inaccurate or incomplete information.
Right to Erasure
You may request deletion of information that falls outside legal obligations.
Right to Object to Processing
You may object to the processing of your information for specific purposes.
Right to Data Portability
You may request your information in a structured, machine-readable format.
Right to Withdraw Consent
Where data processing is based on consent, you may withdraw that consent at any time.
To exercise these rights, contact us via our 24/7 live chat support or by email at [email protected]. We will respond to your request within a reasonable time.
9. Protection of Minors
Ages 21+ Only: 23bajeevip services are for persons aged 21 and above only. We do not knowingly collect any personal information from minors.
The registration process includes age verification steps. If we become aware that a minor has used our platform, we will immediately close their account and delete all associated information. If parents believe their child has used our platform, please contact us immediately.
10. Changes to the Privacy Policy
23bajeevip may update this Privacy Policy from time to time due to changes in services, technology, or legal requirements. For any significant changes:
- The updated policy will be published on this page and the "Last Updated" date will be changed.
- For important changes, a notification may be sent to your registered email address.
- Continued use of the platform after changes are made will be considered as your acceptance of the new policy.
- It is recommended to visit this page regularly to stay informed of any changes to the policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us through the following:
24 hours a day, 7 days a week — support available in Bengali. Contact us directly through the site's live chat window.
Your privacy is extremely important to us. 23bajeevip is always committed to keeping your information secure. Enjoy safely with us.
For more information, visit our Terms and Conditions and Responsible Gaming pages.